GENERAL TERMS AND CONDITIONS OF SALE
1. Seller Identification
InkCare
Country: Luxembourg
Email: contact@inkcare.eu
2. Purpose
These General Terms and Conditions of Sale (GTC) govern all sales concluded between InkCare and its professional clients via the website.
InkCare markets cosmetic products intended for the external care and maintenance of tattooed skin.
3. Concerned Customers
Sales are exclusively reserved for professionals acting within the scope of their commercial, artisanal, or liberal activity (tattoo artists, studios, distributors, resellers).
By validating their order, the customer declares to be acting as a professional.
No sales are intended for private consumers.
4. Products
The essential characteristics of the products are presented on the website. Photographs and descriptions are provided for informational purposes only and are not contractually binding.
InkCare reserves the right to modify its range at any time.
5. Orders
Any order placed on the website constitutes a firm purchase offer from the customer.
The order is only definitively accepted after payment confirmation and validation by InkCare.
InkCare reserves the right to refuse any abnormal, fraudulent, or non-payment risk order.
6. Prices
Prices are expressed in euros (€), exclusive of tax (HT), unless otherwise stated.
Applicable VAT and delivery costs are added during the order process.
InkCare reserves the right to modify its prices at any time. Products are invoiced at the rate in effect on the day of the order.
7. Payment
Payment is due in full at the time of the order, unless otherwise agreed in writing.
In case of late payment, InkCare may suspend ongoing orders and apply penalties as provided by applicable law.
8. Delivery
Orders are dispatched within an estimated period of 5 to 10 working days after payment validation.
Delivery times are indicative and InkCare cannot be held responsible for delays beyond its control.
The customer is required to check the condition of parcels upon receipt and to make any reservations to the carrier.
9. Return Policy
Any return request must be made within 10 days of receipt.
Returns are only accepted after prior written agreement from InkCare.
Products must be unopened, unused, in their original packaging, and in perfect condition.
Unless the error is attributable to InkCare, return costs remain the responsibility of the customer.
10. Claims
Any claim relating to the order or products must be made in writing within 10 days of receipt.
11. Liability
Products must be used in accordance with their intended purpose and usage recommendations.
InkCare cannot be held responsible for misuse, improper storage, or non-compliant use.
InkCare's liability is in any case limited to the amount of the order concerned.
12. Force Majeure
InkCare cannot be held responsible in case of non-performance or delay resulting from a force majeure event or circumstances beyond its control.
13. Intellectual Property
Trademarks, visuals, texts, and elements of the InkCare website remain the exclusive property of InkCare and may not be reproduced without prior written authorization.
14. Personal Data
Data collected during orders are processed in accordance with applicable data protection regulations.
15. Applicable Law - Disputes
These GTC are governed by Luxembourg law.
Any dispute relating to their interpretation or execution falls under the exclusive jurisdiction of the courts of Luxembourg, unless otherwise mandatorily provided by law.
16. Contact
For any questions: contact@inkcare.eu
TERMS OF USE
1. Purpose
These Terms of Use govern access to and use of the InkCare website.
By browsing the site, the user fully and unreservedly accepts these terms.
2. Editor Identification
InkCare
Country: Luxembourg
Email: contact@inkcare.eu
3. Site Access
The site is generally accessible 24/7, except for scheduled or unscheduled interruptions for maintenance, updates, or force majeure events.
InkCare does not guarantee continuous availability of the site.
4. Site Usage
The site is intended for professional use.
The user agrees to:
provide accurate information;
not impair the proper functioning of the site;
not attempt to fraudulently access systems;
not use the site for unlawful or fraudulent purposes;
not spread viruses or malicious software.
5. Intellectual Property
All elements present on the site (texts, images, visuals, logo, brand, graphic charter, catalogs, marketing content) are the exclusive property of InkCare or its partners.
Any reproduction, dissemination, exploitation, adaptation, or use, in whole or in part, without prior written authorization is strictly prohibited.
6. Liability
InkCare employs reasonable means to ensure the accuracy of the information published on the site.
However, InkCare cannot be held responsible for:
errors or omissions;
an interruption of the site;
a technical bug;
fraudulent intrusion;
indirect damages related to the use of the site.
7. External Links
The site may contain links to third-party sites. InkCare has no control over these sites and disclaims all responsibility for their content.
8. Modification of Terms
InkCare reserves the right to modify these Terms of Use at any time.
New versions apply as soon as they are published on the site.
9. Applicable Law
These terms are governed by Luxembourg law.
Any dispute relating to the use of the site falls under the jurisdiction of the courts of Luxembourg, unless otherwise provided by mandatory legal provisions.
10. Contact
For any questions: contact@inkcare.eu
PRIVACY POLICY
1. Data Controller
Personal data collected on the InkCare website is processed by:
InkCare
Country: Luxembourg
Email: contact@inkcare.eu
2. Data Collected
In the course of its activities, InkCare may collect the following data:
first name and last name
email address
postal address
phone number
professional information
order and billing data
browsing data (cookies, statistics)
3. Purposes of Processing
The data is used solely for:
order processing
delivery management
billing
customer relationship management
after-sales service
sending commercial communications (with consent when required)
improving the website and user experience
4. Legal Basis for Processing
Processing is based on:
contract performance (order)
compliance with legal obligations
user consent
InkCare's legitimate interest (customer relationship, security, service improvement)
5. Data Recipients
Data may be transmitted only to providers strictly necessary for the operation of the business, including:
payment providers
carriers
technical hosts
commercial management or emailing tools
Data is neither sold nor transferred to third parties for commercial purposes.
6. Retention Period
Data is retained for the period necessary for the purposes pursued and in accordance with applicable legal obligations.
Certain billing data may be kept longer due to accounting or tax obligations.
7. Security
InkCare implements reasonable technical and organizational measures to ensure the security and confidentiality of personal data.
8. User Rights
In accordance with the GDPR, each user has the following rights:
right of access
right to rectification
right to erasure
right to object
right to restriction of processing
right to data portability
right to withdraw consent at any time
Any request can be sent to: contact@inkcare.eu
9. Complaint
The user can also lodge a complaint with the competent data protection authority in Luxembourg.
10. Cookies
The site may use cookies necessary for the operation of the site, as well as, where applicable, statistical or marketing cookies.
Users can manage their preferences via the cookie banner or their browser settings.
11. Policy Changes
InkCare reserves the right to modify this privacy policy at any time.
The applicable version is the one published on the website.
DELIVERY AND RETURNS POLICY
1. Delivery
InkCare ships orders to the served areas indicated during the order process.
Orders are prepared and shipped within an estimated timeframe of 5 to 10 business days after payment validation.
Delivery times then depend on the destination, the carrier, and logistical conditions. They are provided for informational purposes only.
InkCare cannot be held responsible for delays attributable to the carrier or to an external event beyond its control.
The customer is invited to check the condition of the package upon receipt and to immediately report any anomaly to the carrier.
2. Returns
Professional customers have a period of 10 days following receipt to request a return.
All requests must be sent beforehand to: contact@inkcare.eu
No returns will be accepted without prior agreement from InkCare.
3. Return Conditions
Returned products must imperatively be:
unused
unopened
in perfect condition
complete
in their original packaging
Products that are opened, used, damaged, or incomplete will not be eligible for a refund.
4. Return Costs
Return costs are borne by the customer, except in the case of:
an error attributable to InkCare
a defective product
non-conformity of the order